Fleet management is more than simply buying and selling company cars. One of our wonderful consultants gives us a look into what it means to be a fleet consultant.
Fleet management is more than simply buying and selling company cars. Various factors need to be considered before making a final decision. Mashadi Mmusi, Customer Relations Consultant gives us a glimpse into the life of a fleet consultant.
“I’ve been a fleet consultant for little more than five years and I can tell you that no day is the same. Fleet consultancy is all about being able to provide customers with fleet advice and expertise to manage their company fleet. It’s crucial to always be building a relationship with your customers so that they feel they’re able to call you directly for any of their fleet needs. As a fleet consultant, you must be willing to assist at all times or recommend solutions as fleet consultants are the link between the fleet company and the customer.
There are a few challenges I faced in my journey as a fleet consultant. Internal support from other departments can be an issue when you get constant push back. It can be difficult to deal with unhappy customers who complain of service failures or being notified of errors by our customers when I have no knowledge of it as the customer relations consultant.
Another challenge that I know many other fleet consultants in the industry face is losing business due to errors and too many follow-ups which take up your time Fortunately Eqstra has launched a customer portal which easily solves this.
These challenges can also be overcome by the adoption of the customer portal and automated business intelligence reporting. Having these strong relationships with different internal staff from various departments ensures we deliver and make our customers happy despite challenges.
Some of the greatest achievements in my time as a fleet consultant are the positive feedback I get from clients. I believe this feedback has led to me being recognised by the business and receiving awards and nominations for more senior positions.
It’s important to remember that customers are the biggest stakeholders of any business, and with this in mind, it’s easy to keep the customer first as a fleet consultant. They contribute to the success of Eqstra as an organisation and are a vital part of our growth.”
No matter the challenges faced, being a fleet consultant is rewarding when we deliver the excellent service we know we can provide to our clients and build stronger relationships internally and externally.
Every business is different, so you will want a fleet management expert who will listen to your needs. Download our fleet management policy and learn about how we offer flexible solutions tailored to your organisation.