The fleet consultation process is complex and involves a lot of research. Here’s how to understand your fleet and how we prepare for a consultation session with you.
No matter what the size of your fleet, someone has to manage it - whether it’s taking care of administrative tasks or vehicle selections. This is where a fleet manager’s job becomes very important.
Fleet management is a very complex process which requires a lot of research, preparation and thorough investigation. It is a role that requires a specific skill set. The identification of potential efficiencies and savings, with the help of an experienced fleet consultant, can significantly improve the overall operation of a fleet.
The fleet consulting process at EQSTRA Fleet Management is tailored to a client’s needs and requires an independent assessment of a fleet’s overall condition.
The fleet consulting process requires the expertise of a team of consultants. Petunia Ntuli, Fleet Consultant at EQSTRA Fleet Management says: “We need to understand a client’s challenges, strengths, weaknesses and fleet application to fully understand their pain points.” The first step in the consultation process is to respond to a consult request received from the sales team. A consultant will then meet with the fleet manager to do a thorough needs analysis.
The needs analysis includes looking at the following and determining what the requirements of the fleet are:
Says Ntuli, “Having the right vehicles in your fleet can reduce your fleet’s total cost of ownership and increase fleet productivity, so we have to tell a story and give recommendations to address the negative aspects”.
Analysing the data takes approximately three weeks and involves looking at a variety of aspects. Here’s what we look at:
Once the above-mentioned is completed, the data is presented back in the form of a presentation. Ntuli says, “We try to keep the type of data and information presented the same across clients and give actionable tips and recommendations to the client.”
Our consulting service is an optional standalone service or can be provided as part of the EFM fleet management solution, with annual reviews and regular benchmarking.
The consulting process allows us to build relationships that we hope to build upon in the future through our integrated solutions. This model allows the customer to get everything from us, with the benefit of visibility and consistency.